General Support Questions

1. What is a 500 internal server error?

A 500 internal server error means that your browser is showing a friendly error message. This is shown instead of the actual error message from the server. You can disable friendly errors in your internet browser. This will show you the real error from the server.

To disable this in Internet Explorer 6.0:

Go to Tools, Internet Options >> Click the Advanced tab >> Scroll the window down a little, and uncheck 'Show Friendly Error Messages'.

2. What is a HTTP Error 404 - File or directory not found?

This means that the page you are attempting to view does not exist.

Check your file structure to make sure that the file you are attempting to access is in your account. It may have accidentally been placed in a different folder or there may be a mispelling in the file or folder name.

3. Do you support Image Magick's for PHP scripts?

No, currently we do not support Image Magick's in any plan.